How do we pay for GoChat? You don't, it is totally free without any usage limits!

Why are you giving GoChat away for free? We want you to use GoChat and love it! It is totally free and the features that you have now will always remain free.

How do you remain in business if it is free? In the future we will be adding additional premium services to help you increase conversions/sales by using GoChat on your website. This program is designed to be a worthwhile investment with high ROI for commercial websites, and will be available to every GoChat user. Paying for this program will always be totally optional.

Do visitors need to sign in before chatting? Nope. Everyone on your website can immediately chat upon landing on your website, and will be identified as Guest-XYZ; if they choose to sign in then their posts will be updated to display their real name.

How can I see who is on my website right now and communicate with them? Under the big GoChat-button there is a number, that is how many people are on your website right now. Click on the Friends-button to see the list of all users, from here you can send a private message to any of them.

Administration Features

How can I modify GoChat's appearance to match my website, add additional moderators or adjust its settings? First, you must be the website administrator (refer to step 1 in Add GoChat Now!) and signed into GoChat. Click the GoChat button, then click in the top-bar, then click Admin Panel - a window will open that enables you to configure GoChat to meet your needs.

Can I use GoChat like a free LivePerson to provide website support in realtime? Yes, certainly! Your website administrator can set each of your support-operators as "Official Users" by clicking their username and in their user-profile clicking "promote to official" (only administrators/moderators of your website can see this link.) Then your operators can simply send private message IMs to each user in the Friends-panel offering assistance, just like you would with LivePerson.

How do I block a user from chatting on my website? Click on anyone's username and their user-profile will open; website administrators/moderators will see an additional button to "mute user". Muted users do not get notified and can still see their own messages, just nobody else can see them. If you would like to notify or warn them, send them an instant message.

How do I remove comments from chat? Prerequisite: you need to be signed in to GoChat and be either the website administrator or moderator. Click on any chat-message and an "X" will appear, click this to delete the comment. If you see the other icons (Tiwtter, Facebook, etc.) but not the X-icon then you are not currently signed in to GoChat or you are not set as the administrator/moderator.

Can users report offensive chats without moderator assistance? Yes, users can click on a chat and press to report spam; if enough people report the same chat then GoChat will remove the comment automatically.

How do I block inappropriate language? GoChat does this automatically in a unique diplomatic manner; the person who used the profanities sees exactly what they have written, everyone else is spared the experience and just sees ****

Can anyone come to my website and start a VideoChat? Yes, the default setting let's anyone VideoChat. Website-administrators can choose to configure GoChat from the Admin Panel to require sign in prior to video chat; doing so will identify each person participating.

Can I download a record of the public chat conversations? Yes, website administrators can open the Admin Panel and click on the Export Chat button.